Frequently Asked Questions
Everything you need to know about your WJapan sports gear and orders.
What is the typical shipping time for international orders?
We ship directly from Japan. Standard international shipping typically takes 7-12 business days, while express options can arrive within 3-5 business days.
Are the products sold on WJapan authentic?
Yes, all products are 100% authentic and sourced directly from authorized manufacturers in Japan. We guarantee the quality and origin of every item in our store.
What is your return policy for sports equipment?
We accept returns within 30 days of delivery, provided the items are unused, in their original packaging, and with all tags attached.
Do I have to pay import duties and taxes?
Import duties and taxes are not included in the product price and are the responsibility of the customer. Please check your local customs office for specific rates.
How can I track my order?
Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.